Job Type: Full Time

Job Category: IT

Job Description

Role: Break/Fix & Refresh Bench Technician
Location – Atlanta, GA (Onsite & F2F Interview)
FTE

Language: English – Read, Write, Speak
Exp – 10+ Max

Role Summary

We are seeking a Break/Fix & Refresh Bench Technician to support technology refresh initiatives and manage IT assets throughout the deployment lifecycle. The role will focus on break/fix and refresh workflows, inventory management, asset tracking, ServiceNow updates, device preparation, packaging, shipping, receiving, and shipment tracking.

Primary Skills

• Break/Fix & Refresh Workflow Processing
• Inventory Management
• Asset Tracking
• ServiceNow Updates
• Device Preparation
• Packaging & Shipping
• Shipment Tracking
• Depot Operations

Responsibilities

• Maintain accurate asset inventory records and ensure asset data integrity.
• Update ticket notes, work logs, and asset status within ServiceNow and other operational systems.
• Process devices through break/fix and technology refresh workflows according to established procedures.
• Prepare devices for shipment by verifying asset information, accessories, and documentation.
• Package and ship large volumes of devices for deployment.
• Coordinate shipping activities and maintain accurate shipment tracking records.
• Organize and manage staging areas for incoming and outgoing assets.
• Conduct inventory audits and reconciliation activities as required.
• Support shipping, receiving, packaging, staging, and material-handling activities.
• Follow security, quality, and operational compliance requirements.
• Support cross-functional operational activities and special projects as assigned.

Required Qualifications & Skills

• 1+ year of experience in inventory management, asset tracking, technology deployment, shipping/receiving, or IT depot operations preferred.
• Experience with inventory management, asset tracking, or technology deployment operations.
• Knowledge of ServiceNow or similar asset management platforms preferred.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a high-volume environment.
• Effective communication and teamwork skills.
• Experience with shipping, receiving, and packaging processes preferred.
• Ability to lift and move equipment weighing up to 50 lbs.
• Ability to perform frequent packaging, staging, and material-handling activities.

Education & Certifications

• A+, Bachelor's Degree, Diploma, or equivalent experience.
• A+ certification preferred.
• Dell WPD Technician certification preferred.

Client Environment

• ServiceNow
• Asset Management Platforms
• Dell Laptops & Desktops
• Packaging & Shipping
• Receiving Operations
• Depot Staging Areas

Key Evaluation Criteria

1. Accuracy in asset, inventory, ticket, and shipment records.
2. Ability to manage high-volume break/fix, refresh, packaging, and shipping activities.
3. Strong organization, staging control, and attention to detail.
4. Security and quality compliance, teamwork, and reliability.

Required Skills