Job Title: Customer Communications Management Specialist (Mandatory Tool Smartcom/Exstream/Quadient)
Job Summary:
The Customer Communications Management Specialist will be responsible for maintaining and improving the company's customer communications by utilizing the Smartcom, Exstream, and Quadient software tools. This role will involve creating personalized and targeted communications to enhance customer experience and drive engagement.
Responsibilities and Duties:
- Utilize Smartcom, Exstream, and Quadient software tools to create and deliver customer communications
- Develop personalized and targeted communications based on customer data and preferences
- Collaborate with cross-functional teams to ensure seamless customer communication processes
- Analyze communication performance metrics and make recommendations for improvements
- Stay up-to-date on industry trends and best practices in customer communications management
Qualifications and Skills:
- Bachelor's degree in Marketing, Communications, or related field
- 3+ years of experience in customer communications management
- Proficiency in Smartcom, Exstream, and Quadient software tools
- Strong analytical and problem-solving skills
- Excellent communication and collaboration abilities
- Detail-oriented and organized
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