Job Title : Sr Livevox Developer
Location : Remote
FTE ONLY
Job Description
Must Have Technical/Functional Skills
• 6-8 year exp. in Livevox/NICE In Contact development
• Call Center experience in NICE InContact with hands-on in Studio Scripting.(Omni channel scripting)
• Strong knowledge on Nice Personal Contact Dialer.
• Strong knowledge on NICE IEX .
• Strong knowledge on Nice Quality Management
• LiveVox dialer /Smart Reach hands-on with scripting
• Good knowledge on API GW; Elastic Stack (ELK) ; Snowflake integration.
• Good knowledge on AWS ; Kafka and hands-on on AWS services such as EKS ,EC2 , Lambda and Kafka configuration knowledge.
• Should have knowledge on salesforce call center components ( SSO configuration/SailPoint profiling / Omnichannel /call center setup /SF managed packages/Softphone integration with NICE; LiveVox switches)
• Understanding of the Studio Scripting
• Experience working with Kafka.
• Experience Nice Personal Contact Dialer.
• Experience in NICE IEX
• Knowledge in CI/CD Tools and DevOps pipeline
• Must come to office 3-4 days and be in office for client interview.
Roles & Responsibilities
• Nice Quality Management
• NICE IEX
• Nice Personal Contact Dialer
• Nice Incontact Studio Scripting
• LiveVox dialer /Smart Reach hands-on
• Kafka
• Hands on experience working with Nice Quality Management
• Hands on experience working with Nice Quality Management
• Hands on experience working with Nice Quality Management
• Hands on experience working on LiveVox dialer /Smart Reach hands-on