L3 Application Support Lead-1

Job Type: Full Time

Job Category: IT

Job Description

L3 Application Support Lead

Toronto, ON - Onsite

"Roles and Responsibilities:

•5-7 years of experience with Distributed applications including Azure, OpenStack Cloud Technologies, RESTful, SOAP, Java, .Net, Angular, Oracle, SQL Server technologies.
•5-7 years of experience with supporting web applications
•Strong understanding of Infrastructure is a Must
•Excellent in troubleshooting and root cause analysis
•Perform controlled incident resolution including prioritization and escalation, involving business and technology partners as appropriate.
•Strive to improve production environment stability by working with others to set up, maintain and monitor applications and systems, while meeting availability targets.
•Provide prompt, effective day-to-day support, accurately identify and resolve issues, perform controlled and timely incident resolution all while making client satisfaction a top priority.
•Address application, cross-capability and cross-release issues.
•Assume incident management role (communicator, tracker, escalator, driver, etc.).
•Use meaningful metrics to monitor environment performance.
•Improve performance and resource utilization by assessing and analyzing opportunities to optimize the operational environment.
•Follow established processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required.
•Comply with both disaster and business recovery plans.
•Identify/implement process improvements to enhance revenue, customer experience and reduce costs.
•Familiarity with Splunk and Datadog
•Development experience and knowledge will be an asset.
•Experience in ServiceNow and JIRA would be an asset."

Required Skills

Cloud Developer Engineering Architect Environment Support Analyst EPIC Grand Central Cadence Analyst Fullstack Developer with GCP GCP Domain Architect Net Back Engineer Performance Architect Python Developer Salesforce Commerce Cloud Consultant Senior Network Engineer SQL Application Developer Sr. Golang Developer with Kubernetes

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