Tech Manager
Toronto, ON - Onsite
"Total Experience: 6-8 years
Required Skill Sets:
• Provide architectural guidance, review HLDLLD, and ensure adherence to TCS and client standards.
• Drive solutioning, technical design decisions, and adoption of TCS accelerators (MasterCraft, Ignio, Jile).
• Evaluate tools and frameworks to optimize delivery and scalability.
• Lead, mentor, and upskill cross functional offshore onsite teams.
• Manage KRAs, career development, performance inputs, and competency building through TCS platforms (iEvolve, Xplore).
• Oversee onboarding offboarding, project tagging (WON), and resource forecasting.
• Delivery Governance Own SDLC delivery using Agile DevOps and ensure compliance with TCS QMS, CQUAD metrics, and audit requirements.
• Manage release planning, sprint execution, defect governance, and documentation. Track effort, productivity, risks, dependencies, and delivery metrics.
• Client Stakeholder Management Act as primary technical contact for client product owners, architects, and SMEs.
• Translate business needs into actionable tasks for offshore teams.
• Provide structured status reporting, RAID management, escalation handling, and coordination across multivendor environments.
• Operational Excellence Oversee deployments, incident problem management, and RCA preparation.
• Ensure SLA adherence, ticket hygiene, and stable operations.
• Identify automation and optimization opportunities to reduce manual effort.
• Strategic Contribution Support account roadmap, modernization initiatives, and digital transformation programs.
• Contribute to presales, RFPRFI responses, and estimation efforts.
• Promote innovation through TCS frameworks (PACE, Cloud AI initiatives).
• 8-12 years IT experience with strong technical delivery background.
• Expertise in cloud (AWS Azure GCP), APIs integration, data platforms, and DevOps.
• Strong understanding of Agile, CICD, and enterprise governance processes.
• Excellent communication, leadership, stakeholder management, and problem-solving ability.
• Experience in BFSI or large enterprise accounts.
• Certifications Cloud (AWS Azure GCP), Scrum Master SAFe, ITIL, PMP Prince
• Key Attributes Delivery focused, detail oriented, and process driven.
• Strong leadership in onsite offshore execution.
• Proactive mindset with ability to drive continuous improvement and innovation.