Job Type: Contract

Job Category: IT

Job Description

Job Title: Five9 Administrator
Location: Remote

Experience: 7+ Years

Job Summary:

We are seeking an experienced Five9 Administrator to manage and support the Five9 cloud contact center platform. The ideal candidate will be responsible for system configuration, IVR design, user management, call routing, reporting, and CRM integrations to ensure seamless contact center operations.

Key Responsibilities:

Configure and manage IVR, call flows, queues, and skills-based routing
Administer inbound/outbound campaigns
Manage users, roles, and security permissions
Develop real-time and historical reports and dashboards
Integrate Five9 with CRM and third-party applications
Troubleshoot telephony, routing, and system performance issues
Coordinate with business teams and Five9 support

Required Skills:

Hands-on experience with Five9 VCC platform
Strong knowledge of IVR configuration and call routing
Experience with CRM integrations
Understanding of VoIP/SIP concepts
Reporting and analytics expertise

Required Skills

Database Administrator

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Five9 Administrator-3

Job Type: Contract

Job Category: IT

Job Description

Required Skills

Fill below details & click “Apply”

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