Job Type: Full Time
Job Category: IT

Job Description

Role: ServiceNow Architect

Location: Atlanta, GA

Fulltime

 

Job Description

Must Have Technical/Functional Skills

  • Deep knowledge and experience in ServiceNow ITSM, ITOM modules
  • Experience in developing workflows, customizing forms in ServiceNow
  • Experience in ServiceNow VA and Now Assist
  • Experience in integrating ServiceNow with monitoring, AI Ops and automation tools (PagerDuty, Ansible)
  • Understanding of on-prem and AWS Infra/application components to Integrate and execute automations
  • Understanding of monitoring and AI Ops tools

 

Roles & Responsibilities

  • Lead design and implementation of ServiceNow automation workflows in ITSM, ITOM modules
  • Lead the discussion with application and infra stakeholders, conduct workshops to understand and finalize the requirements
  • Design and solution integration of ServiceNow with IT Ops, monitoring and automation tools
  • Planning and implementation of new features in ServiceNow (ServiceNow VA, Now Assist)
  • Lead and guide offshore/onshore teams to track and implement the solution as per the expectations

Required Skills
Performance Architect

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