Job Type: Full Time

Job Category: IT

Job Description

Job Title: ServiceNow CMDB Architect
Location: San Ramon, CA
FTE Only

Job Description

We are seeking a ServiceNow CMDB Architect to design, implement, and govern a scalable and accurate CMDB aligned with ServiceNow best practices and CSDM. The role will ensure high-quality configuration data to support ITSM, ITOM, ITAM, and enterprise service visibility across on prem, cloud, and hybrid environments.

Key Responsibilities

•             Define and own CMDB architecture, data model, and CSDM alignment

•             Design and govern CI classes, relationships, and lifecycle management

•             Architect Discovery and Service Mapping (horizontal and top down)

•             Establish CMDB governance, data ownership, and quality controls

•             Monitor and improve CMDB Health (completeness, correctness, compliance)

•             Design integrations with cloud platforms, monitoring tools, and asset systems

•             Act as CMDB design authority and SME for stakeholders and delivery teams

•             Support audits, regulatory, and security requirements (where applicable)

Required Skills & Experience

Must Have

•             Strong hands-on experience with ServiceNow CMDB

•             Deep understanding of CSDM framework

•             Experience with Discovery, Service Mapping, and CMDB Health Dashboard

•             Knowledge of infrastructure, applications, and cloud services (Azure/AWS/GCP)

•             Experience designing CMDB for large, complex enterprise environments

Good to Have

•             ITOM, ITAM, APM, or Event Management experience

•             ServiceNow integrations (REST, IntegrationHub)

•             Scripting (JavaScript, Glide APIs)

•             BFSI or other regulated industry experience

•             ServiceNow CMDB CIS, ITOM Discovery / Service Mapping

•             ITIL v4 Foundation or higher

•             ServiceNow CTA (desirable)

Required Skills