Engagement Agent-7

Job Type: Full Time

Job Category: IT

Job Description

Title : Engagement Agent

Location : Plano, TX

FTE

Job Description

Interacts with clients, ensuring successful delivery of services and high customer satisfaction. This role acts as the primary contact for Mid-Market Platinum Customers.

Responsibilities:

1. Manage Client Relationships and Communications.

2. Resolve issues and escalate risks

3. Monitor engagement performance and outcomes

4. Ensure compliance with organizational standards and SLO benchmarks.

Required Skills

Performance Architect

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