Role: EUC/End User
Location: Bangalore (on-site)
Long-term Contract
Job Description
· Provide onsite and desktop support services to end users.
· Build, configure, and troubleshoot the installation of the “Gold” image on customer PCs and laptop applications and hardware components.
· Support meeting room environments and video conferencing.
· Support printers, scanners, and other peripherals.
· Support mobile devices, such as iPads, iPhones, and Android devices.
· End-user data backup and restoration when required in the course of a service incident.
· Smart hands support for data center equipment
· Replace defective component cards in data center equipment as advised by TCS Tech Support, e.g., remove a module and replace it, reconnecting patch cables.
· Daily tape change in support of local Backup Routine in required sites
· Must have experience using a call logging system.
· Must have good working knowledge of Windows 7/10 and related working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing, and troubleshooting PC and laptop hardware components.
· Familiarity with Microsoft SCCM.
· Excellent hands-on experience in installing and troubleshooting DC equipment and rack and stack of the DC equipment/cables.
· Excellent communications are mandatory in English and the local language. Desktop Support: Remote EUC
· Provide desktop support services to end users remotely.
· Support printers, scanners, and other peripherals.
· Support mobile devices, such as iPads, iPhones, and Android devices.
· Must have experience of using a Call Logging system like SNOW, Remedy, etc.
· Must have good working knowledge of Windows 7/10 and related working knowledge of current and legacy hardware platforms.
· Experience with building, configuring, replacing and troubleshooting Windows OS, Microsoft Apps and other day-to-day use applications such as VPN, Adobe etc.
· Familiarity with Microsoft SCCM
· Excellent communications is mandatory in English
· basic troubleshooting of laptop hardware.