Role: Network Administrator
Location - Columbus, Ohio - Onsite
Experience – 5 To 15 years .
Fulltime Permanent FTE
Job Description
Must Have Technical/Functional Skills
Knowledge of routing, switching, Wireless LAN, Firewall. Understanding of different types of communication link and coordination with service provider to fix the communication link issue.
Roles & Responsibilities
· Hands-on experience in supporting Network Operations Center
· Provide 24x7x365 monitoring of the AEP Telecommunications Infrastructure including all associated Transport, Fiber, 800 Mhz radio, FAA Tower Lighting, Voice/Video Systems, Wireless and LAN/WAN assets.
· Coordinates communication and restoration of Telecommunication service through the standard on-call process or through SWAT calls and dispatches resources from all TCOM teams in support of outages.
· Provides Tier1 and Tier 2 support for all Telecommunication resolutions including managing all ticket creation and escalation with leased line telecommunication carriers through to resolution.
· Provides support for all TCOM teams in reviewing all Changes and submitting associated formal requests with the business units’ systems for outages to SCADA connectivity.
· Provide ServiceNow reporting and Change Control support for all TCOM Field and Construction Teams.
· Provide management of the Check-In-Check-Out process for all TCOM and contract associates entering and leaving TCOM remote locations to ensure physical safety for all who are working at these sites.
· Responsible for monitoring, and resolution of system alerts for Transport, LAN/WAN, Site Environments, Tower Lighting, Fiber, Voice Systems, and Telecommunication Leased Lines.
· Work as a single point of contact for support and participate in joint resolution for 3rd party AEP Leased dark fiber customers including rural broadband providing trouble support, outage communication/coordination and dispatching for any service issues.
· Monitor in scope telecom devices and review all TCOM changes while managing communication to business units/dark fiber customers, and escalations /dispatches to other TCOM teams.
· Troubleshoot and resolve the TCOM network supporting SCADA networks using the approved NERC-CIP access protocols to gear at sensitive sites.
· Service Provider Telecom team onsite will be operating out of AEP NOC Location(s) in Ohio.
· Troubleshoot issues at NERC CIP networked sites using approved NERC CIP access protocols.
· Document and update training material found in Knowledge Base articles in ServiceNow and on the team’s web site.
· Attend Production Review and Change Advisory Board (CAB) meeting (Daily)
· Support sustainability of security control framework and audit management processes