Role: Desktop Support Engineer
Location: Worcester, MA
FTE
Job Description
We are seeking a detail oriented PC Refresh /Build Technician to support large scale device upgrade and replacement activities. The ideal candidate will handle imaging, deployment, data migration, and user support to ensure a smooth transition to updated hardware.
Key Responsibilities
• Perform end to end PC refresh tasks including imaging, data backup/restore, application setup, and user profile migration.
• Coordinate deployment schedules with end users and provide onsite or remote technical assistance.
• Document refresh progress, update asset management tools, and maintain accurate inventory records.
• Troubleshoot hardware and software issues encountered during the refresh process and escalate when necessary.
• Meet weekly deliverables and deployment targets to ensure project timelines are achieved
Required Skills & Qualifications
• Experience with Windows OS imaging using SCCM, including deployment and basic troubleshooting.
• Strong customer service skills with the ability to work directly and effectively with end users.
• Solid understanding of hardware components, device setup, configuration, and asset tracking systems.
• Ability to work independently, manage workload efficiently, and meet deployment timelines.
• Hands-on experience with Windows 11 setup, configuration, troubleshooting, and user migration activities.
• Proficiency in Excel for generating hardware requirement reports, deployment progress reports, and completion summaries.
• Good working knowledge of ServiceNow, including ticket updates, asset management, and workflow navigation.
Preferred Qualifications (Nice to Have)
• Experience with SCCM, Intune, or similar deployment tools.
• Hands-on experience with large-scale PC refresh or enterprise hardware rollout initiatives.