Role: Desktop Support Engineer
Location: Parsippany, NJ
FTE
Job Description
1. Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
2. Communication: Excellent verbal and written communication skills to interact effectively with users and team members.
3. Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous.
4. AV Equipment Knowledge: Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams.
5. Network/Server Knowledge – Familiarity with racking and stacking of Servers or switches
6. Technical Certifications: Additional certifications such as ITIL, CompTIA Network+, can be beneficial.
7. Customer Service Skills: Strong customer service orientation to provide a positive user experience.
8. Physical Requirements: Ability to lift and move computer equipment and perform tasks that may require physical effort.
Roles & Responsibilities
1. Technical Support: Provide technical assistance to users experiencing hardware and software issues.
2. Installation and Configuration: Install, configure, and maintain desktop hardware, software, and peripheral devices.
3. Troubleshooting: Diagnose and resolve technical problems related to desktop systems, applications, and network connectivity.
4. User Training: Train users in new technologies and provide guidance on best practices.
5. Documentation: Maintain detailed records of technical issues and solutions, and update documentation as needed.
6. Collaboration: Work closely with other IT teams to resolve complex issues.
7. Conference Room Support: Set up and maintain audiovisual (AV) equipment in conference rooms. Ensure all equipment functions properly before meetings and provide on-the-spot technical support during meetings.
8. iOS Device Support: Managing iOS devices, including familiarity with Mobile Device Management (MDM) solutions.