Job Type: Full Time

Job Category: IT

Job Description

Role: Technical PROD Support

Location: Waterloo, ON (Onsite)

Job Description:

TCS Canada is looking for a Technical Production Support professional to join our team in Waterloo, ON. The candidate will be responsible for ensuring stability, availability, and performance of production systems while providing timely resolution of incidents and service requests.

Key Responsibilities:

• Provide L2/L3 Production Support for critical business applications

• Monitor production systems, identify issues, and resolve incidents within SLA

• Perform root cause analysis (RCA) and implement preventive solutions

• Work closely with Development, Infrastructure, and Business teams

• Handle batch job monitoring, application logs, and system alerts

• Support deployment activities and release management

• Participate in on-call rotation and weekend support when required

• Prepare incident reports and maintain support documentation

Required Skills:

• Strong experience in Production/Application Support

• Knowledge of incident management tools (ServiceNow or similar)

• Good understanding of SQL for data analysis

• Experience with Unix/Linux commands

• Familiarity with monitoring tools (Splunk, Dynatrace, AppDynamics etc.)

• Strong troubleshooting and analytical skills

• Excellent communication skills

Preferred Qualifications:

• Experience in Banking/Financial domain (nice to have)

• ITIL knowledge or certification

• Experience working in onsite client environment

Required Skills