Position Title : ELM (CLM) Admin Support
Location :- Phoenix, AZ (Onsite)
Fulltime
Must Have Technical/Functional Skills
BM DOORS Classic administration and troubleshooting.
IBM Quality Management (QM) configuration and support.
Strong experience with Jazz tools (RTC, DNG, RQM) and OSLC integrations.
Expertise in Linux/Windows server deployments, IBM WAS, Liberty profiles, and SSL certificate management.
Knowledge of LDAP protocols, authentication/authorization in IBM Jazz CLM.
Roles & Responsibilities
Administer IBM CLM/ELM suite including DOORS Classic, QM, JTS, LDX, GC, DCC, CCM, AM, RM, RELM, LQE, RPEN, JAS.
Perform installation, setup, configuration, upgrades, fix packs, and server rename in distributed environments.
Execute patching activities (OS, DB, QMW) and sanity/smoke testing post-deployment.
Manage incident and RITM tickets, SLA adherence, and IBM case creation for resolution.
Conduct daily health checks, monitor alerts via Splunk/Catchpoint, and ensure application availability.
Handle security & vulnerability management for ELM and DOORS applications.
Support integration with third-party tools and coordinate with Honeywell teams (DB, DCN, Security).
Maintain SOPs, runbooks, and documentation for operational excellence.
Provide functional support as Jazz Admin and assist in project area creation, LQE/LDX management, and JRS meta-model refresh.
Participate in weekly meetings, triage calls, and vendor checkpoint discussions.
Generic Managerial Skills, If any
Bachelor’s degree in Engineering or equivalent.
4–6 years of experience in ELM/CLM administration.
Hands-on experience with DOORS and QM in enterprise environments.
Strong troubleshooting and stakeholder communication skills.