Job Title: Avaya Telecom Engineer
Location: Louisville, KY / Remote
FTE only
Job Description:
Must Have Technical/Functional Skills
a. Configuring and Troubleshooting Telecom communication system
b. Experience with Avaya tools: CMS supervisor.
Roles & Responsibilities
a. Proficiency in managing, configuring and Troubleshooting Telecom communication system
b. Experience in in enterprise telephony and contact centers and unified systems
c. Experience with Avaya tools : CMS supervisor.
d. Perform regular system analysis and optimizations of existing IVR apps
e. Conduct code reviews and testing and document all project phases
f. Experience in programming language (C# .Net) and DB (sql server/oracle etc.)
g. knowledges in Avaya orchestration and other related technologies.
h. Knowledges of telecom protocols such as SIP
i. Telecom experience is required for this role