ServiceNow Field Service Management (FSM) Developer-5

Job Type: Full Time

Job Category: IT

Job Description

Job Title: ServiceNow Field Service Management (FSM) Developer

Location: San Francisco, CA / Dallas, TX

FTE

Experience

8+ years overall ServiceNow experience
5+ years hands-on with ServiceNow FSM

Job Summary

We are looking for a skilled ServiceNow FSM Developer to design, develop, and enhance Field Service Management solutions on the ServiceNow platform. The ideal candidate will have deep hands-on experience with FSM modules, mobile workforce enablement, integrations, and workflow automation, working closely with business and technical stakeholders to deliver scalable field service solutions.

Key Responsibilities

Design, develop, and customize ServiceNow FSM applications including Work Orders, Task Management, Scheduling, Dispatching, and Mobile.
Configure and enhance FSM modules such as:

Work Order Management
Agent Workspace
Scheduling & Dispatch
Mobile FSM
Inventory & Asset Management

Develop business rules, client scripts, UI policies, script includes, and workflows/Flow Designer for FSM use cases.
Customize FSM Mobile App for field technicians (offline/online sync, forms, UI actions).
Build and support integrations using REST/SOAP APIs with ERP, CRM, GIS, and third-party systems.
Implement security, ACLs, roles, and data access controls.
Perform unit testing, system testing, and support UAT and production deployments.
Participate in requirements gathering, solution design, and technical documentation.
Troubleshoot production issues and provide performance tuning.
Ensure solutions align with ServiceNow best practices and upgrade compatibility.

Required Skills & Qualifications

Strong hands-on experience with ServiceNow FSM.
Solid knowledge of ServiceNow platform scripting:

JavaScript
Glide API

Experience with:

Work Orders & Tasks
Dispatching & Scheduling
Mobile FSM configuration
Assets, CMDB, and Inventory

Experience with Flow Designer, IntegrationHub, and scripted REST APIs.
Understanding of ITSM concepts and ServiceNow data model.
Experience working in Agile/Scrum environments.
Strong communication and stakeholder-management skills.

Required Skills

Cloud Developer SQL Application Developer

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