Job Type: Full Time

Job Category: IT

Job Description

Job Title: ServiceNow FSM Senior Developer

Location: San Francisco, CA / Dallas, TX

FTE

Experience

8–12+ years overall IT experience
5+ years hands-on ServiceNow development
3+ years specifically with ServiceNow Field Service Management (FSM)

Job Summary

We are seeking a highly skilled ServiceNow FSM Senior Developer to design, develop, and optimize Field Service Management solutions on the ServiceNow platform. This role requires deep hands-on expertise in FSM modules, strong scripting skills, and the ability to collaborate with business stakeholders to deliver scalable, high-performance solutions.

Key Responsibilities

• Design, develop, and enhance ServiceNow FSM solutions aligned with business requirements
• Configure and customize FSM modules including:
• Work Orders
• Dispatch Console
• Task Scheduling
• Agent Workspace
• Mobile Workforce
• Develop and maintain server-side and client-side scripts (Business Rules, Script Includes, UI Policies, Client Scripts)
• Build and customize Flows, Workflows, and IntegrationHub spokes
• Implement integrations using REST/SOAP APIs with third-party systems (ERP, CRM, asset systems, GIS, etc.)
• Optimize FSM performance, scalability, and user experience
• Collaborate with product owners, architects, and field operations teams
• Provide technical leadership, code reviews, and mentoring to junior developers
• Support UAT, production releases, and post-deployment issue resolution
• Ensure adherence to ServiceNow best practices and governance standards

Required Skills & Qualifications

Must-Have

• Strong hands-on experience with ServiceNow FSM
• Expertise in ServiceNow scripting (JavaScript, Glide APIs)
• Experience with Flow Designer, IntegrationHub, and Automation
• Solid understanding of ServiceNow CMDB, Asset Management, and CSDM
• Experience with ServiceNow Mobile App / Mobile Workforce
• Strong knowledge of ServiceNow data model and security
• Experience with Agile / Scrum delivery models

Required Skills