Job Type: Full Time

Job Category: IT

Job Description

Role: Finance Service Delivery Manager

      Location:  Seattle, WA Onsite

     Fulltime Permanent FTE

Job Description

Must Have Technical/Functional Skills

•  Lead end to end ERP service delivery for Oracle, PeopleSoft (Finance) across prod/non prod, owning SLAs/OLAs, stability, and continuous improvement in an onshore–offshore model. Partner with business owners on service KPIs tech debt remediation and transformation programs.

Roles & Responsibilities

 Primary Skills:

•  Lead end to end ERP service delivery for Oracle, PeopleSoft (Finance) across prod/non prod, owning SLAs/OLAs, stability, and continuous improvement in an onshore–offshore model. Partner with business owners on service KPIs tech debt remediation and transformation programs.

Key responsibilities:

•  Delivery & Operations: Run Incident/Request/Problem/Change (ITIL), own SLAs/SLOs & error budgets, publish service dashboards; plan & execute PUM images, PeopleTools upgrades, tax updates; manage environments, refreshes, batch/scheduler health (PSPRCSRV), DR/HA.
•  Stakeholder & Governance: Single throat to choke for service health; run CAB/governance; manage risks/escalations; ensure security, audit/SOX, change/access controls.
•  People & Vendor Management: Lead blended teams (functional, technical, DBA, SRE/DevOps); vendor/AMS management; shift left, runbooks/SOPs, KM.
•  Engineering & Continuous Improvement: Automation (CI/CD, regression testing, monitoring), RCA/5 Why to eliminate repeat incidents and reduce MTTR; partner on enhancements/integrations/cloud modernization.
•  Financials: Own service budgets/forecasts; productivity & cost to serve; savings via automation/right shoring.
•  
• The responsibility backbone reflects the PeopleSoft project/delivery expectations that show up in your PeopleSoft PM material (governance, upgrades, stakeholder management), expanded for service delivery cadence (SLA/OLA, ITIL, AMS). 

Required qualifications

•  10+ years enterprise app delivery with 5+ years leading PeopleSoft operations (finance)
•  Deep knowledge of PeopleTools, autosys, weblogic, middleware, system administration, server admin, Database admin, cloud architecture, WebLogic/IIS, Process Scheduler
•  Strong ITIL execution (Incident/Problem/Change/Release) with KPI driven management
•  Proven onshore–offshore and multi vendor/AMS leadership; crisp executive reporting

Generic Managerial Skills, If any

•  Good communication skills, Analytical skills, quick learner and process oriented with a higher customer orientation.
•  Self-motivated team player willing to accept exciting new challenges and ready to explore.
•  10+ years enterprise app delivery with 5+ years leading PeopleSoft operations (finance)
•  Deep knowledge of PeopleTools, autosys, weblogic, middleware, system administration, server admin, Database admin, cloud architecture, WebLogic/IIS, Process Scheduler
•  Strong ITIL execution (Incident/Problem/Change/Release) with KPI driven management
•  Proven onshore–offshore and multi vendor/AMS leadership; crisp executive reporting

Required Skills