Title : MTR Engineer
Location : San Jose, CA
Must Have Technical/Functional Skills
5+ years of experience in AV/VC engineering, SaaS application deployment, or enterprise collaboration technology delivery.
- Expertise with Microsoft Teams, Microsoft Teams Room Pro, LogiSync, Appspace, BrightSign, and Windows OS environments.
- Strong hands-on experience with APIs, scripting (Python, PowerShell, etc.), and automation frameworks.
- Solid understanding of networking (QoS, firewalls, connectivity) for real-time collaboration systems.
- Knowledge of enterprise security practices, including RBAC, conditional access, and vulnerability management.
- Proven track record managing end-to-end deployments in a fast-paced, global enterprise environment.
- Strong communication, documentation, and cross-functional collaboration skills.
Roles & Responsibilities
Overview
The Video Conference Engineer will be a critical member of the Engineering & Delivery team, responsible for designing, deploying, and optimizing global AV/VC systems that enable seamless, secure, and high-performance collaboration across the enterprise. This role requires strong experience in corporate SaaS application deployment, API integrations, and AV/VC infrastructure engineering. The engineer must thrive in a fast-paced, global environment, working across IT, networking, facilities, and vendors to deliver scalable, resilient solutions that meet business and compliance needs.
Engineering & Delivery
- Design, deploy, and improve AV/VC systems across conference rooms, events, and hybrid meeting spaces.
- Lead system upgrades, new room builds, and large-scale technology rollouts, ensuring alignment with corporate standards.
- Configure and integrate Microsoft Teams, Microsoft Teams Room Pro, LogiSync, Appspace, BrightSign, and Windows OS-based platforms.
- Develop automation and API-driven workflows to streamline system management and reduce manual effort.
- Plan and execute deployment projects end-to-end, from design through QA testing and documentation to handover.
AV Solution Design & Integration
- Define system topology, hardware/software requirements, and create standard room designs for multiple room types.
- Ensure interoperability across AV hardware, control systems, and SaaS platforms.
- Deploy and manage monitoring systems (Fusion, Ecostruxture, Netspeak, LogiSync) for proactive health management.
- Produce detailed engineering and support documentation for deployments and new technologies.
Quality & Performance Optimization
- Analyze Teams quality dashboards and system telemetry to ensure optimal performance.
- Investigate and resolve chronic issues or 'problem rooms,' including escalation support for complex incidents.
- Lead root cause analysis (RCA) after outages and drive corrective actions.
- Continuously optimize system configurations, QoS policies, and hardware settings to ensure best-in-class experiences
Security & Compliance
- Integrate enterprise security requirements into AV/VC solutions.
- Manage access controls, conditional access policies, RBAC, and compliance settings.
- Collaborate with InfoSec on security reviews, audits, and risk assessments, ensuring remediation of findings.
- Oversee firmware/security patch lifecycles for AV hardware and platforms.
Vendor &a mp; Stakeholder Collaboration
- Act as primary liaison with external vendors, integrators, and service providers.
- Partner with IT, networking, facilities, and workplace teams to align initiatives with business objectives.
- Manage vendor contracts, onboarding, and compliance reviews.
- Provide documentation and training to internal support teams.
Innovation & Continuous Improvement
- Research, test, and pilot emerging collaboration and AV technologies.
- Use data, feedback, and usage analytics to refine designs, improve supportability, and enhance user experience.
- Drive automation and explore AI/ML applications for Tier 0/1 support efficiency.
- Continuously refine room standards, processes, and system integrations.
Nice to Have
- Experience with digital signage and wayfinding technologies (Appspace, BrightSign).
- Vendor management and contract oversight experience.
- Relevant certifications (CTS, Microsoft Teams Rooms Specialist, ITIL, or equivalent).
- Exposure to AI/ML tools for IT support automation.