Job Role – UX Designer
Location - McLean VA – Onsite
Job Description
Must Have Technical/Functional Skills
· Advanced proficiency in Figma, including auto-layout, components, prototyping, and design systems.
· Experience designing for credit unions, banks, or fintech, with a strong understanding of digital banking workflows.
· Expertise in designing responsive websites and native mobile apps (iOS/Android).
· Ability to design user journeys for:
o Online & mobile banking o Account onboarding
o Loan & credit card applications
o Payments, transfers, bill pay
o Digital servicing flows
· Familiarity with WCAG 2.x and ADA compliance for U.S. digital experiences.
· Experience conducting user research and usability testing.
· Ability to create personas, user flows, IA, journey maps, and interactive prototypes.
· Strong understanding of design methodologies (Design Thinking, UCD, Double Diamond).
· Familiarity with regulatory considerations: disclosures, fraud prevention, clarity in financial UI.
· Experience maintaining and scaling design systems.
Roles & Responsibilities
· Lead UX design for the credit union’s website, online banking portal, and mobile banking app.
· Implement a structured design methodology for new products and features, from research through final delivery.
· Develop executive-level presentations, including conceptual design strategies, member journey insights, and proposed UI/UX solutions.
· Create and maintain a Figma-based design system to ensure consistency across web and mobile channels.
· Conduct user research, usability testing, and stakeholder interviews to inform design decisions.
· Translate complex regulatory and compliance requirements into clear, intuitive designs.
· Optimize high-impact member journeys: onboarding, loan applications, digital payments, authentication, account management.
· Partner with Product, Technology, Marketing, Compliance, Risk, and Operations teams to align design direction.
· Present design concepts and rationale to Leadership, Executive Teams, and Steering Committees.
· Ensure designs meet brand standards, accessibility requirements, and security best practices.
· advocate for the voice of the member throughout the product lifecycle.
Generic Managerial Skills, If any
· Strong communication and storytelling skills, especially for executive audiences.
· Ability to work collaboratively across cross-functional and regulated environments.
· Excellent stakeholder management, negotiation, and expectation-setting skills.
· Strong critical thinking and problem-solving abilities.
· Capacity to manage multiple workstreams and meet deadlines.
· Ability to mentor or support junior designers if needed.