Job Type: Full Time
Job Category: IT
Job Description
Role - Business Systems Analyst (BSA)
Location - San Francisco, CA (REMOTE)
Experience – 10+
Type - Full Time
Job Description
Must Have Technical/Functional Skills
- 7+ years of experience as a BSA / Business Analyst in pharma commercial or patient services.
- Strong hands-on experience in Patient Services, including:
- Patient onboarding
- Benefits investigation
- Patient adherence programs
- Patient support services / HUB models
- Experience writing detailed functional requirements and Agile user stories.
- Strong stakeholder engagement skills with business, IT, and vendors.
Roles & Responsibilities
- Gather, analyze, and document business and system requirements for Patient Services programs, including:
- Patient onboarding and enrollment workflows o Benefits investigation and prior authorization processes
- Copay and affordability programs
- Patient adherence and persistence initiatives o Ongoing patient support services · Translate patient strategy into detailed user stories, functional specifications, and acceptance criteria.
- Map end-to-end patient journeys across HCP, patient, HUB, and internal teams.
- Work closely with Scrum Master and Technical Lead to support Agile delivery.
- Collaborate with Medical, Legal, Regulatory, and Privacy teams to ensure compliance (GDPR/HIPAA, consent, AE reporting).
- Support UAT planning, e xecution, and defect triage for patient services solutions. · Assist in defining KPIs and success metrics (enrollment conversion, adherence, time-to-therapy)
Required Skills
Data Analyst