Job Type: Full Time

Job Category: IT

Job Description

Role - Voice Engineer
Location - Gahanna, OH 

Experience - 7+

Type - Full Time

Job Description

Must Have Technical/Functional Skills

• Strong experience with Voice / VoIP management tools and processes 
• Strong knowledge and experience with Cisco Unified Call Manager  
• Good knowledge and experience with SBC technologies (Oracle) 
• Strong understanding of call recording systems (Nice) 
• Strong E911 experience 
• Good knowledge and familiarity
• with Cisco UCS 
• Good experience with general networking technologies 
• Strong understanding with Microsoft Teams Calling
• 3+ years of experience managing large call manager telephony environments 

Roles & Responsibilities

• Configure and enable Teams Phone System, policies, calling plans, and number assignments. 
• Work with SBCs (AudioCodes/Ribbon) for Direct Routing setup and testing. 
• Perform user cutovers from Cisco to Teams in coordinated migration waves. 
• Configure Teams call queues, auto attendants, voicemail, and routing policies. 
• Migrate and validate analog and specialty lines (gateways/intercom/paging). 
• Coordinate with carriers for number porting and PSTN transitions
• Reconfigure or decommission Cisco voice gateways and SIP trunks postmigration. 
• Update routing tables, dial peers, E911 configurations, and failover paths. 
• Support coexistence scenarios during phased migration. 
• Provide L2/L3 troubleshooting during pilot and mass migration phases. 
• Identify issues in SBC routing, Teams policy conflicts, or device registration failures. 
• Handle escalations related to call quality, dropped calls, and network dependencies. 
• Create detailed SOPs, migration runbooks, rollback plans, and user guides. 

Required Skills