Job Type: Full Time

Job Category: IT

Job Description

Job Title: ServiceNow ITSM Tester

Location: San Francisco, CA
Employment Type: Full-Time

Job Description

We are seeking a senior-level ServiceNow ITSM Tester for a fully onsite role supporting large-scale enterprise ServiceNow implementations. The ideal candidate will bring deep hands-on testing experience, strong ITIL knowledge, and the ability to work closely with onsite technical and business teams to ensure high-quality platform releases.

Key Responsibilities

• Perform functional, regression, system, integration, and UAT testing for ServiceNow ITSM applications
• Test ITSM modules including Incident, Problem, Change, Request, Knowledge, and CMDB
• Validate workflows, business rules, UI policies, ACLs, notifications, SLAs, and forms
• Develop and maintain detailed test plans, test cases, and execution reports
• Identify, log, track, and resolve defects using ServiceNow or JIRA
• Work onsite with developers, architects, business analysts, and stakeholders
• Support release cycles, patching, hotfixes, and platform upgrades
• Ensure adherence to ITIL best practices, enterprise standards, and compliance requirements
• Provide guidance and mentoring to junior testers when required

Required Skills & Qualifications

• 10+ years of overall testing experience, with strong focus on ServiceNow ITSM
• Extensive hands-on experience with Incident, Change, Problem, and Request Management
• Strong understanding of ITIL v3 / v4 processes
• Proven experience testing ServiceNow workflows, integrations, and configurations
• Experience with ServiceNow releases and upgrade testing
• Excellent communication, documentation, and stakeholder coordination skills
• Ability to work effectively in a 100% onsite environment

Preferred Qualifications

• ServiceNow CSA or ITSM certification
• Experience with ServiceNow ATF or test automation tools
• Background in large enterprise or utility environments
• Agile/Scrum delivery experience

Required Skills