Job Type: Full Time

Job Category: IT

Job Description

Job Title: LiveVox NICE Contact Developer
Location – Plano, TX
FTE Only
 

Job Summary 

•              6-8 year exp. in Livevox/NICE In Contact development

•              Call Center experience in NICE InContact with hands-on in Studio Scripting.(Omni channel scripting)

•              Strong knowledge  on Nice Personal Contact Dialer.

•              Strong knowledge  on NICE IEX .

•              Strong knowledge  on Nice Quality Management

•              LiveVox dialer /Smart Reach hands-on with scripting

•              Good knowledge on API GW; Elastic Stack (ELK) ; Snowflake integration.

•              Good knowledge on AWS ; Kafka and hands-on on AWS services such as EKS  ,EC2 , Lambda and  Kafka configuration knowledge.

•              Should have knowledge on  salesforce call center components ( SSO configuration/SailPoint profiling /Omnichannel /call center setup /SF managed packages/Softphone integration with NICE; LiveVox switches)

•              Understanding of the Studio Scripting

•              Experience working with Kafka.

•              Experience Nice Personal Contact Dialer.

•              Experience in NICE IEX

•              Knowledge in CI/CD Tools and DevOps pipeline

•              Must come to office 3-4 days and be in office for client interview.

•              Excellent Communication and Writing skills

•              Ability to adapt and handle frequent changes to processes and requirements

•              Co-ordinate with multiple teams and be cross-functional

Required Skills