Job Type: Contract

Job Category: IT

Job Description

Job Title: Cisco Voice Engineer – Microsoft Teams Migration
Location – Columbus, OH (Onsite)
Contract

Role: Cisco Voice Engineer / UC Engineer
Project: Cisco Unified Communications Migration to Microsoft Teams

Job Responsibilities

• Designed, implemented, and supported enterprise Cisco Unified Communications (CUCM, CUC, IM&P, UCCX) voice infrastructure.
• Led end-to-end migration from Cisco VoIP to Microsoft Teams Phone System using Direct Routing / Operator Connect.
• Integrated Session Border Controllers (AudioCodes / Ribbon / Oracle SBC) for Teams voice routing and PSTN connectivity.
• Configured Teams Calling Plans, Auto Attendants, Call Queues, Dial Plans, Voice Routing Policies, and Number Porting.
• Performed number migration, DID mapping, call flow testing, and cutover planning to ensure zero downtime.
• Decommissioned legacy Cisco voice components after successful migration.
• Implemented hybrid voice architecture during phased migration.
• Conducted voice quality optimization, monitoring, and troubleshooting (QoS, jitter, latency, packet loss).
• Managed user onboarding, device provisioning (Teams phones, headsets) and training sessions.
• Worked closely with network, security, Microsoft O365, and telecom vendors.
• Provided L2/L3 production support and incident resolution.
• Created migration documentation, network diagrams, and SOPs.

Required Skills