Job Type: Full Time

Job Category: IT

Job Description

Position Title : Network L1 Data

Location :- Mexico

Fulltime

Job Summary

We are looking for a Network L1 – Data Engineer to provide first-level support for enterprise data network operations. The role involves monitoring, troubleshooting, and resolving basic network issues related to LAN/WAN, routing, switching, and connectivity, while ensuring high availability and adherence to SLAs.

Key Responsibilities

• Monitor network performance and availability using NMS tools and dashboards.
• Provide Level 1 support for data network incidents related to LAN, WAN, Wi-Fi, and internet connectivity.
• Perform basic troubleshooting of routers, switches, firewalls, and network links.
• Handle incidents, service requests, and alerts as per defined SOPs and SLAs.
• Escalate complex issues to L2/L3 teams with proper documentation and initial analysis.
• Support network changes, patching, and maintenance activities during business and non-business hours.
• Maintain incident records, troubleshooting steps, and resolutions in ticketing tools.
• Coordinate with ISPs, vendors, and internal teams for link and hardware issues.
• Follow security, compliance, and operational best practices.

Required Skills & Qualifications

• Basic understanding of TCP/IP, OSI model, DNS, DHCP.
• Knowledge of routing and switching concepts (VLANs, STP, static routing).
• Familiarity with Cisco / Juniper / HP network devices (basic level).
• Experience with monitoring tools (SolarWinds, Nagios, Zabbix, or similar).
• Hands-on experience with incident and ticketing tools (ServiceNow, Remedy, etc.).

Required Skills