Job Type: Full Time

Job Category: IT

Job Description

Job Title: Onsite Support Technician

Location: West Chester, PA_onsite
Full Time Employment

Job Description

We are seeking a skilled and customer-focused Onsite Support Technician to join our Technology team in West Chester, PA. The ideal candidate will provide hands-on technical support, troubleshoot hardware and software issues, and ensure a seamless end-user experience across the organization.

Key Responsibilities

• Provide onsite technical support for desktops, laptops, peripherals, and related IT equipment
• Diagnose, troubleshoot, and resolve hardware, software, and network-related issues efficiently
• Support and maintain AV equipment, including conference room setups and video conferencing tools (e.g., Microsoft Teams)
• Respond to service requests and incidents in a timely and professional manner
• Communicate clearly with end users to understand issues and provide effective solutions
• Collaborate with internal IT teams to escalate and resolve complex technical problems
• Maintain documentation for incidents, resolutions, and standard operating procedures
• Assist with system upgrades, installations, and equipment moves
• Ensure adherence to ITIL-based processes and best practices

Must-Have Technical / Functional Skills

• Problem-Solving: Strong analytical and troubleshooting skills to resolve technical issues efficiently
• Communication: Excellent verbal and written communication skills
• Certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar (preferred)
• AV Equipment Knowledge: Experience setting up and troubleshooting AV and video conferencing tools
• Technical Certifications: ITIL, CompTIA Network+ (beneficial)
• Customer Service: Strong user-focused mindset with a commitment to service excellence
• Physical Requirements: Ability to lift and move computer equipment and perform physical tasks as required

In case this is not a relevant position for you, please refer this post to someone who can be a great fir for this opportunity.

Required Skills