Job Type: Contract

Job Category: IT

Job Description

Job Title: Voice Engineer – Cisco Call Manager

Location: Remote
Employment Type: Contract
Experience: 7+ Years

Job Description

We are looking for an experienced Voice Engineer with strong expertise in Cisco Call Manager (CUCM) to support and maintain enterprise voice communication systems.

Key Responsibilities

·  Design, configure, administer, and troubleshoot Cisco Unified Communications Manager (CUCM).

·  Manage Cisco VoIP, SIP, H.323, and voice gateways.

·  Configure and support Cisco IP Phones, voicemail, dial plans, and call routing.

·  Troubleshoot voice quality, call connectivity, SIP trunk, and signaling issues.

·  Work with Cisco Unity Connection, CUBE, and Contact Center environments.

·  Perform system upgrades, migrations, patches, and configuration changes.

·  Monitor voice infrastructure and resolve production incidents and outages.

·  Collaborate with network, security, and infrastructure teams on voice integrations.

·  Maintain technical documentation, configurations, and troubleshooting procedures.

Required Skills

·  Strong hands-on experience with Cisco Call Manager / CUCM.

·  Expertise in VoIP, SIP, RTP, H.323, and Cisco Voice Gateways.

·  Experience with Cisco Unity Connection and CUBE.

·  Strong knowledge of IP networking, TCP/IP, DNS, DHCP, and QoS.

·  Excellent troubleshooting and communication skills.

Preferred: Cisco CCNP Collaboration / CCNA Collaboration certification.

Required Skills