Role – Genesys Cloud CX Developer
Location – Addison, TX
FTE
Job Description
Must Have Technical/Functional Skills
Genesys APIs, Genesys Cloud CX, J2EE development, API Development, Genesys Cloud CX Developer\Architect with Softphone
Roles & Responsibilities
· Design and Development experience in Genesys Cloud CX and Genesys Architecture.
· Develop roadmap for CCaaS transformation and modernization initiatives.
· Experience in Softphone API integration with Genesys CX
· Experience in Genesy SDK
· Experience in Genesys Cloud CX administration, configuration and implementation.
· Strong experience Node.JS/ Rest, SOAP and Genesys APIs.
· Experience creating dashboards for monitoring queue activity, agent performance, and interactions.
· Strong Experience in Genesys Cloud admin and configuration including contact center ,telephony, routing, people and permissions and outbound.
· Experience in Genesys installation and configuration
· Troubleshooting experiences with the issues in configuring and routing related issues.
Desired skills.:
· Experience with Genesys on-prem and understanding of various Genesys components and composer development.
· Exposure for Java/J2EE development and API Development /Scripting integration
· Genesys Cloud CX certification preferred.