Job Title: CRM Functional Analyst
Location: Malvern, PA (Onsite)
Fulltime
Job Description
Must Have Technical/Functional Skills
· Excellent Communication & presentation skills
· Experience of end-to-end digital transformation initiatives, application developments and support
· Worked on large CRM transformation from discovery to design to go-live.
· Worked closely with customer teams on qualifying requirements, working with Dev teams on sprint completions and ensuring QA
· Deep eateries in Dynamics CRM functional area on Sales/Services domains.
· Knowledge and Skills in the D365 Customer Insights services.
· Worked on detailed gap analysis and requirement and worked in Microsoft Dynamics CRM Online.
Involved in various project activities like
o Discovery, process mapping and CRP/design/Demo lead workshops with business stakeholders
o Requirement Gathering
o Gap Fit Analysis
· Should have a good understanding of Core CRM Processes, Copilot capabilities in M365/D365
· D365 CRM security model, product roadmap & certification (preferable)
Roles & Responsibilities
· Lead Business Analyst for CRM Transformation · Create functional specifications by interacting with client stakeholders · Able to work in agile delivery model · Conduct CRM approach workshops to the stakeholders
Generic Managerial Skills, If any
· Ability to collaborate with an onsite-offshore model.
· Influence and guiding junior team members