Desired Competencies (Technical/Behavioral Competency)

Must-Have Technical Competency

• Experience as a Senior Technical Lead / Architect. 
• Experience of ITSM, CMDB, Integrations, VA within ServiceNow
• Basic Knowledge in Cloud Fundamentals, Windows/Unix admin skills
• Intermediate knowledge and ability of understanding Infrastructure environment setup (Server/Network/Storage/etc.)
• Good understanding in Monitoring tool
• Experienced in  ITIL Process Definition, Integration Solutions, Architecture level configurations
• Knowledge and experience with base platform & reports
• Good experience in Scripting & RegEX (JavaScript, Unix Shell scripting and Windows scripting and PowerShell)
• Experience in integration using REST API / SOAP / any other technology
• Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing
• Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability
• Must be ServiceNow Certified Systems Administrator 
• Should possess knowledge in Agile/Scrum methodology
• Basic knowledge with ITIL/industry standards
• Knowledge of software development lifecycle (SDLC)

Behavioral competency

• Effective communication skills with both non-technical and technical audiences (verbal and written)
• Excellent Interpersonal skills to work with the project team members collaboratevily
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good-to-Have

• ITIL V3/V4 foundation certification
• Preferred to have Discovery, Event management, Service mapping certification

Responsibility of / Expectations from the Role 

• Understand the given application requirements (or User Stories) Understand and follow the Best Practices and Standards/Guidelines for development
• Participate in the Daily stand-up meetings and understand the changes proposed on the requirements / user stories
• Must be self-directed and detail oriented in completing assigned tasks in an effective manner, meeting designated standards and criteria
• Responsible for the code quality of assigned tasks
• Perform Unit Testing and do documentation as required Provide support to the users during the User Acceptance Testing
• Provide any required training to the users on the user stories
• Knowledge and ability to configure, manage and maintain MID servers
• Proficient in configure & maintain credentials and working with command line console
• Ability and knowledge in Discovery Schedules & troubleshoot with device owners
• Knowledge to implement Cloud & Tag based discovery
• Ability to communicate & gather requirements from application teams to build Service Map
• Customize/Develop IRE rules, Script Includes, Business Rule, Schedule Jobs, Patterns, Probes & Sensors
• Maintains event management integrations and application
• Proficient in configure/modify Event Rule, Field Mapping, Alert Management rule & flows (Flow Designer)
• Ability to configure de-duplication & correlation ru le
• Configure and customize Report & Dashboard
• Co-ordinate with Infrastructure/Application team for requirement and trouble shooting