Location: Port Huron, MI
Employment Type: Contract
We are seeking an experienced Video/Voice Engineer / Network Engineer with strong hands-on expertise in Enterprise Voice, Video, Unified Communications, Cisco UC/CUCM, VoIP, SIP, and CUBE.
The ideal candidate will be responsible for designing, configuring, implementing, troubleshooting, and supporting enterprise Voice, Video, and Unified Communications environments.
Design, configure, implement, and support enterprise Voice and Video solutions.
Administer and troubleshoot Cisco Unified Communications (UC/CUCM) environments.
Configure and support CUCM, Cisco CUBE, gateways, SIP trunks, and VoIP solutions.
Troubleshoot call routing, SIP signaling, RTP, voice/video quality, and connectivity issues.
Perform system upgrades, configuration changes, testing, and deployment activities.
Monitor UC/VoIP environments and provide L2/L3 production support.
Analyze and resolve complex Voice, Video, and Unified Communications issues.
Work closely with network, infrastructure, application, and vendor teams.
Participate in incident, problem, and change management activities.
Maintain technical documentation, system configurations, and operational procedures.
Support production environments and ensure high availability and reliability of UC services.
Strong hands-on experience with Voice, Video, and Unified Communications technologies.
Experience with Cisco Unified Communications / CUCM.
Strong knowledge of VoIP, SIP, RTP, TCP/IP, and voice networking.
Hands-on experience with Cisco CUBE, gateways, SIP trunks, and call routing.
Experience supporting enterprise Voice and Video environments.
Strong troubleshooting experience with:
SIP signaling
Call routing
Voice/video quality
Connectivity
VoIP issues
Experience with system configuration, upgrades, testing, deployment, and production support.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent communication and collaboration skills.
Experience with Cisco Collaboration technologies.
Experience with enterprise Video Conferencing solutions.
Knowledge of SIP trunking and voice gateways.
Experience with UC monitoring and troubleshooting tools.
Experience supporting large-scale enterprise VoIP/UC environments.
Knowledge of network infrastructure and TCP/IP-based troubleshooting.
Experience working with incident, problem, and change management processes.