Job Type: Full Time

Job Category: IT

Job Description

Role - Desktop Support – Pharma Background
Location – Indianapolis, IN
Fulltime

Job Description:

We are looking for a Desktop Support professional with experience in the Pharmaceutical/Life Sciences industry to provide technical support for end users, desktop systems, laptops, applications, and IT infrastructure within a regulated environment.

Roles & Responsibilities:

• Provide Level 1/Level 2 technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot hardware, software, operating system, network, and application-related issues.
• Install, configure, upgrade, and maintain desktop hardware and software.
• Support Windows operating systems, Microsoft Office 365, Active Directory, and related enterprise applications.
• Create, manage, and resolve incidents and service requests using ServiceNow or similar ITSM tools.
• Perform user account creation, password resets, access management, and basic Active Directory administration.
• Support VPN, Wi-Fi, LAN connectivity, printers, scanners, and other end-user technologies.
• Provide technical support for users in pharmaceutical/manufacturing/laboratory environments.
• Follow IT policies, SOPs, security procedures, and documentation standards required in regulated environments.
• Assist with software installations, system upgrades, device deployments, and hardware refresh activities.
• Maintain accurate documentation of troubleshooting steps, resolutions, assets, and support activities.
• Work closely with infrastructure, application, security, and network teams to resolve complex technical issues.
• Provide onsite support and maintain a high level of customer service for business and technical users.

Required Skills