Role: Utility Business Analyst
Location: Phoenix, AZ – Hybrid
FTE & Contract both
Successful candidate will have the ability to :
· Drive effective collaboration between business and technology teams.
· Deliver high-quality requirements and process documentation.
· Improve operational efficiency through process optimization.
· Support successful implementation of utility transformation initiatives.
· Ensure projects meet business objectives, timelines, and quality expectations.
Required Qualifications
· Bachelor’s degree in business administration, Information Systems, Engineering, Computer Science, or a related field.
· 7+ years of Business Analyst experience.
· 3+ years of experience supporting utility industry programs.
· Excellent verbal and written communication
· Strong understanding of SDLC, Agile, and Waterfall delivery methodologies.
· Experience writing user stories, acceptance criteria, use cases, and functional specifications.
· Experience in UAT planning and execution, Data analysis and reporting, Change management support, Stakeholder engagement
· Expertise in process mapping tools such as Visio, Lucid chart, or similar.
· Strong analytical, problem-solving, and communication skills.
· Experience facilitating workshops with business and executive stakeholders.
· Proficiency with Microsoft Office Suite, Jira, Azure DevOps, Confluence, and SharePoint.
· Ability to work independently in a fast-paced environment
· Any certifications like CBAP/CCBA/PMI-PBA will be an added advantage
Experience in one or more of the following utility domains is preferred:
· Customer Information Systems (CIS)
· Billing and Revenue Management
· Meter-to-Cash Processes
· Outage Management Systems (OMS)
· Work and Asset Management
· Distribution Operations
· Transmission Operations
· Workforce Management
· Field Service Management
· Smart Meter / AMI Programs
· Grid Modernization Initiatives
· Energy Management and Sustainability Programs
· Regulatory and Compliance Reporting
Experience with utility platforms such as:
· Oracle Utilities (CC&B, C2M, MDM)
· Maximo
· ESRI GIS
· ServiceNow
· Work and Asset Management solutions
· Outage Management Systems (OMS)
Knowledge of:
· NERC Compliance
· FERC Regulatory Requirements
· Public Utility Commission regulations
· Utility rate structures and billing