Job Title: Java Support Analyst
Job Summary:
Top 3 Must Haves: ideally looking for 7-8 years exp overall
Java, Spring Boot, Hibernate, JPA, REST APIs, Microservices
Database performance tuning (Oracle, MySQL, PostgreSQL, SQL Server, MongoDB)
Cloud platforms (AWS, Azure, GCP) and containerized deployments (Docker, Kubernetes)
Exp with at least 1 of the following monitoring tools (Splunk, ELK, Dynatrace, AppDynamics, New Relic)
JD:
This is a hybrid position with 70 % remote and 30% customer office in Atlanta
*Application management support (need dev background to be able to do job) Develop and enhance code as tickets come in
Role Overview:
The Java Support Analyst is responsible for maintaining, troubleshooting, and optimizing enterprise Java applications. This role involves incident resolution, performance tuning, API troubleshooting, database
optimization, and CI/CD deployment support. The analyst will work in an Agile, DevOps-driven environment and support legacy modernization, application enhancements, stabilization, and performance improvements for mission-critical applications in Freight, Rail, and Logistics industries.
Required Technical Skills
Java, Spring Boot, Hibernate, JPA, REST APIs, Microservices
Database performance tuning (Oracle, MySQL, PostgreSQL, SQL Server, MongoDB)
CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps)
Cloud platforms (AWS, Azure, GCP) and containerized deployments (Docker, Kubernetes)
Monitoring tools (Splunk, ELK, Dynatrace, AppDynamics, New Relic)
Security frameworks (OAuth, JWT, SAML, SSL/TLS, LDAP, Active Directory)
Key Responsibilities
1️. Incident & Problem Management
Provide Level 2/3 support for Java applications, resolving production issues, API failures, and backend errors.
Diagnose and troubleshoot Java-based application crashes, memory leaks, and performance bottlenecks.
Analyze logs using Splunk, ELK Stack, Dynatrace, AppDynamics, or New Relic.
Work with ITIL-based Incident, Problem, and Change Management processes.
Perform root cause analysis (RCA) for recurring production issues and implement permanent fixes.
2️. Java Application Debugging & Optimization
Debug and analyze Java applications built on Spring Boot, Hibernate, and Microservices.
Fix issues related to RESTful APIs, SOAP web services, JSON/XML parsing, and data serialization.
Optimize Garbage Collection (GC), CPU, and memory utilization for Java applications.
Work with Java profiling tools (JVisualVM, YourKit, JProfiler) to identify slow processes.
Assist developers in resolving code-level defects and SQL performance issues.
3️. API & Integration Support
Troubleshoot REST APIs, SOAP services, and microservices connectivity issues.
Monitor and debug API Gateway traffic (Kong, Apigee, AWS API Gateway, or Azure API Management).
Handle authentication and security for APIs using OAuth 2.0, JWT, SAML, and LDAP.
Work on third-party system integrations with SAP, Salesforce, ServiceNow, or Workday.
4️. Database Support & SQL Performance Tuning
Analyze and optimize SQL queries, stored procedures, and indexing strategies.
Troubleshoot deadlocks, connection pooling, and slow DB transactions in Oracle, PostgreSQL, MySQL, or SQL Server.
Work with NoSQL databases like MongoDB, Cassandra, or DynamoDB for cloud-based applications.
Manage ORM (Hibernate, JPA) configurations for efficient database transactions.
5️. CI/CD & Deployment Support
Support CI/CD pipelines using Jenkins, GitHub Actions, GitLab CI/CD, or Azure DevOps.
Work on Docker and Kubernetes-based deployments for Java applications.
Assist in automated testing and validation before production releases.
Troubleshoot deployment failures, rollback strategies, and hotfix releases.
6️. Cloud & DevOps Support
Monitor Java applications deployed on AWS, Azure, or GCP using CloudWatch, Azure Monitor, or Stackdriver.
Support containerized deployments using Kubernetes, OpenShift, or ECS.
Manage logging, monitoring, and alerting for cloud-native Java applications.
Assist in configuring Infrastructure as Code (Terraform, Ansible, or CloudFormation) for DevOps automation.
7️. Security & Compliance Management
Ensure Java applications comply with security standards (GDPR, HIPAA, SOC 2, ISO 27001).
Monitor and mitigate security vulnerabilities using SonarQube, Veracode, or Fortify.
Implement SSL/TLS security measures and API rate limiting to prevent abuse.
8️. Collaboration & Documentation
Work in Agile (Scrum/Kanban) environments for application support and bug fixes.
Maintain technical documentation, troubleshooting guides, and runbooks.
Conduct knowledge transfer sessions for junior support engineers.
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