Job Type: Contract

Job Category: IT

Job Description

Job title: Desktop Support Engineer

Location: Beaumont, TX (100% Onsite, from day 1)

4 month Contract – W2

Client: TCS / ExxonMobil

Job Summary: We are looking for a skilled Desktop Support Engineer to provide on-site technical assistance to end-users in Texas Location. The ideal candidate will have hands-on experience troubleshooting hardware and software issues, installing applications, managing IT assets, and supporting users in a Windows/Mac environment.

Key Responsibilities:

• Provide on-site technical support for desktops, laptops, printers, and other peripherals.
• Diagnose and resolve hardware and software issues for end-users.
• Install, configure, and maintain Windows and MacOS operating systems.
• Assist with network troubleshooting, including LAN, Wi-Fi, and VPN connectivity.
• Set up and configure new user accounts, email, and access permissions in Active Directory & Microsoft 365.
• Provide support for Microsoft Office 365 applications, Outlook, Teams, and other enterprise software.
• Assist with IT asset management, including inventory tracking and procurement.
• Coordinate with vendors and service providers for hardware repairs and replacements.
• Ensure cybersecurity best practices by updating software, patching vulnerabilities, and monitoring for security threats.
• Provide technical training and guidance to end-users as needed.

Required Skills & Qualifications:

• 5+ years of experience in desktop support, IT support, or a similar role.
• Strong knowledge of Windows 10/11, MacOS, and Microsoft Office 365.
• Experience with Active Directory, user management, and basic networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Familiarity with ticketing systems like ServiceNow, Jira, or similar ITSM tools.
• Hands-on experience troubleshooting printers, mobile devices, and VoIP systems.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and customer service skills.
• A+ Certification, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent is a plus.

Preferred Qualifications:

• Experience in enterprise IT support or a corporate environment.
• Knowledge of remote desktop tools (e.g., Team Viewer, Any Desk, RDP).
• Basic experience with scripting (PowerShell, Bash) is a plus.

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Required Skills