Job Title: Desktop Support Engineer
Job Summary:
We are seeking a skilled Desktop Support Engineer to provide technical assistance to our employees in a fast-paced corporate environment. The ideal candidate will have knowledge of hardware, software, networking, and troubleshooting techniques to ensure that all desktop systems are functioning efficiently.
Responsibilities and Duties:
- Install, configure, and maintain desktop systems and peripherals
- Troubleshoot and resolve hardware and software issues
- Provide technical support for applications, systems, and network connectivity
- Collaborate with IT team to implement new technology solutions
- Manage user accounts, permissions, and access controls
- Keep accurate records of all support tickets and resolutions
- Train employees on proper system usage and best practices
Qualifications and Skills:
- Bachelor's degree in Computer Science or related field
- 2+ years of experience in desktop support or IT helpdesk roles
- Proficiency in Windows and Mac operating systems
- Knowledge of networking protocols and troubleshooting methods
- Strong communication and customer service skills
- Ability to prioritize and multitask in a fast-paced environment
- IT certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) preferred
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