Role: AWS and Application Virtualization Engineer (CTREC Operations)
Location: Remote (USA)
Long Term Contract – W2 & C2C
Role Description: We need candidates with strong AWS Workspaces & Application Virtualization experience who can efficiently support CTREC (Centralized Tax Return Examination Center) operations, especially during the tax season. This role is a key technical support position responsible for providing timely and effective assistance to internal users, including a large influx of seasonal employees during the tax season, on a variety of issues related to endpoint devices, cloud infrastructure, and software applications. The successful candidate will possess strong technical skills, excellent communication, and a customer-centric approach. This role requires a proactive individual who can work independently and as part of a team to ensure smooth IT operations and end-user satisfaction, especially during peak periods.
Key Qualifications:
· AWS Workspaces & Virtual Desktop Infrastructure (VDI) – Managing virtual endpoints, troubleshooting, and optimizing performance
· Application Virtualization – Handling virtualized applications for seamless end-user experience
· Cloud & Infrastructure Support – Strong understanding of AWS services related to Workspaces & virtual endpoints
· Endpoint Device Management – Configuring and troubleshooting physical & virtual desktops
· Incident Resolution & Troubleshooting – Diagnosing and resolving technical issues for internal users
· Documentation & IT Standards – Maintaining system documentation, procedural guides, and best practices
· Customer Support Mindset – Ability to support seasonal employees during tax season efficiently
· Strong technical troubleshooting skills – resolving incidents related to cloud infrastructure and endpoint devices
· Excellent documentation skills – maintaining configuration, procedural, and technical documents
· Customer-centric approach – responding to user issues professionally and improving service perception
· Ability to work independently & in a team – ensuring smooth IT operations during peak periods
Key Responsibilities:
· Managing AWS Workspaces & Virtual Endpoints – Ensuring smooth setup, maintenance, and troubleshooting of virtual desktops
· Supporting Seasonal Employees – Providing technical assistance for new hires during peak tax periods
· Troubleshooting IT Issues – Resolving incidents related to cloud infrastructure, endpoint devices, and applications
· Maintaining IT Standards & Documentation – Creating procedural and technical guides for efficient operations
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