Role: Java Support Engineer (We need Production support + Hands on Coding + Unix/Linux and SQL)
Location: Mexico (Remote)
Responsibilities:
· Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues from Marquee Helpdesk (L1)
· Providing mentorship and guidance to junior team members to ensure successful resolution of issues
· Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms.
· Automate manual processes to increase efficiency and reduce risk.
· Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
· Work closely with the engineering team to drive resolution of client issues.
· participate in on-call rotations and respond to incidents as needed.
· Continuously improve processes and systems to increase reliability and reduce risk.
· Influence and suggest improvements on roadmap for enhancing Marquee client experience, focusing on portfolio analytics.
· Create documentation /runbooks and code snippets to share with clients and internal engineering teams
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