Job Title: Desktop Support Specialist
Job Summary:
As a Desktop Support Specialist, you will be responsible for providing technical support and troubleshooting for desktop computers, peripherals, and software within an organization. You will respond to user inquiries, diagnose and resolve technical issues, and escalate problems as needed. Your role will also involve maintaining hardware and software inventory, performing system upgrades, and contributing to the development of IT policies and procedures.
Responsibilities and Duties:
- Provide technical support and troubleshooting for desktop computers, peripherals, and software
- Respond to user inquiries and resolve technical issues in a timely manner
- Install, configure, and maintain desktop hardware and software
- Perform system upgrades and updates as needed
- Maintain hardware and software inventory and track licensing compliance
- Collaborate with IT staff to develop and implement IT policies and procedures
- Assist with training and onboarding of new employees
- Stay current on industry trends and technologies to provide best practices and solutions
Qualifications and Skills:
- Bachelor's degree in computer science, information technology, or related field
- 2+ years of experience in desktop support or a related field
- Strong knowledge of Windows and Mac OS X operating systems
- Experience with hardware and software troubleshooting
- Excellent communication and customer service skills
- Ability to work independently and prioritize tasks effectively
- A+ Certification or equivalent is preferred
- Knowledge of networking fundamentals is a plus
#DesktopSupportSpecialist #TechnicalSupport #ITJobs #DesktopSupport #ComputerHardware #SoftwareTroubleshooting #InformationTechnology #USJobs #JobOpening #TechSupport #DesktopComputers #ITPolicies #SystemUpgrades #HardwareInventory #CommunicationSkills #CustomerService
(Note: The hashtags included above are related to Desktop Support Specialist, job type, and US jobs.)