Job Title: Desktop Support Specialist
Job Summary: The Desktop Support Specialist is responsible for providing technical assistance and support to end users on a variety of computer-related issues. This includes troubleshooting software and hardware problems, installing and configuring computer systems, and providing basic networking support.
Responsibilities and Duties:
- Provide technical support to users in person, over the phone, or via remote access
- Install, configure, and maintain desktop hardware and software
- Troubleshoot hardware and software issues and escalate complex problems to appropriate teams
- Set up new user accounts and profiles and assist with onboarding new employees
- Maintain inventory of all equipment, software, and licenses
- Perform routine maintenance on computers and peripherals
- Ensure security and access control policies are followed
- Document all support activities and resolutions
Qualifications and Skills:
- High school diploma or equivalent; Bachelor's degree in computer science or related field preferred
- At least 2 years of experience in desktop support or a related field
- Knowledge of Windows operating systems, Active Directory, and networking protocols
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Industry certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) a plus
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