Job Type: Contract

Job Category: IT

Job Description

Job Title: Genesys Developer

Location: Newark, NJ - onsite

Employment Type: Contract

Job Summary

We are seeking an experienced Genesys Developer to design, develop, customize, and support contact center solutions using the Genesys platform. The ideal candidate will have strong hands-on experience with Genesys Cloud or Genesys Engage, along with solid integration, scripting, and troubleshooting skills to deliver high-quality customer engagement solutions.

Required Skills & Qualifications

• Strong experience with Genesys Cloud CX or Genesys Engage
• Hands-on experience with:
• Genesys Architect / Composer
• IVR and call routing strategies
• Outbound and inbound call flows
• Proficiency in Java, JavaScript, or similar scripting languages
• Experience with REST APIs, web services, and integrations
• Good understanding of SIP, VoIP, and contact center technologies
• Experience with SQL / databases
• Strong debugging, analytical, and problem-solving skills
• Excellent communication and collaboration skills

Preferred Qualifications

• Genesys certifications (GCP, GCE, or equivalent)
• Experience with Omnichannel solutions (chat, email, messaging, social)
• Knowledge of cloud platforms (AWS, Azure, GCP)
• Experience with DevOps tools, CI/CD pipelines
• Prior experience in large-scale enterprise contact centers

Required Skills