Job Type: Contract

Job Category: IT

Job Description

Job Title: Pega PRPC Developer

Location: Toronto, ON – Onsite

6-12 Months Contract

Experience: 6+ Years
Skills: Pega PRPC, JavaScript, CTI Integration

Required & Essential Skills

• Strong hands-on experience with Pega PRPC application development
• 6+ years of experience with deep mastery of Pega development standards and guardrails
• Pega-recommended education or certification up to Pega Lead System Architect (LSA) level
• Solid understanding of Application Development Lifecycle, including:
• Release management
• Branching strategies
• Code migration and deployments
• Experience with job schedulers such as Control-M
• Strong knowledge of JavaScript for UI and client-side customization
• Proven experience in designing, architecting, and delivering Pega-based solutions across multiple projects
• Ability to implement technically complex workflows, rules, and data models within Pega

Key Responsibilities

• Design, develop, and maintain Pega PRPC applications and interfaces
• Ensure adherence to Pega guardrails, best practices, and architectural standards
• Update and maintain technical documentation, policies, and development guidelines
• Train and mentor team members on Pega best practices and critical success factors
• Troubleshoot, debug, and resolve production-level issues, performing root cause analysis and providing evidence-based solutions
• Configure and integrate Pega web applications with Avaya/Genesys telecom solutions using PegaCall CTI to implement screen-pop functionality for call center environments
• Deliver innovative and scalable solutions to complex business requirements
• Actively participate and take leadership roles on project teams, serving as Developer, Technical Lead, or Project Manager as needed
• Communicate effectively with stakeholders, vendors, and leadership through:
• Technical walkthroughs
• Project status updates
• Clear and concise documentation
• Lead the design, development, and support of Pega PRPC applications in collaboration with business partners
• Drive new feature development and continuous improvement initiatives
• Provide technical leadership in the selection of tools, technologies, and architectural designs to support platform evolution

Nice to Have

• Experience in call center platforms or telecom integrations
• Prior experience in large-scale enterprise environments
• Strong stakeholder and cross-functional collaboration skills

Required Skills