Role: Mac Support Engineer
Location: Miami, FL
Job Summary:
We are seeking an experienced Mac Support Engineer to provide onsite technical support for macOS devices in a corporate environment based in Miami. This is a short-term, project-based engagement (3-5 months) requiring hands-on expertise in Apple hardware, macOS troubleshooting, and end-user support.
Key Responsibilities:
Provide onsite Level 12 support for macOS devices, applications, and peripherals
Install, configure, and troubleshoot MacBooks, iMacs, and macOS operating systems
Diagnose and resolve hardware, software, application, and network-related issues
Support Apple services including Apple ID, iCloud, File Vault, and Time Machine
Perform macOS upgrades, security patching, and software deployments
Provision and decommission Mac devices for user onboarding and offboarding
Coordinate with vendors for hardware repairs and replacements
Document incidents, requests, and resolutions in a ticketing system
Deliver excellent customer service and provide end-user guidance as needed
Required Skills:
Qualifications:
3-5 years of hands-on experience supporting macOS in an enterprise environment
Strong knowledge of macOS troubleshooting and Apple hardware diagnostics
Experience with MDM solutions (JAMF - Optional)Understanding of networking fundamentals (Wi-Fi, VPN, TCPIP, DNS)Familiarity with ticketing systems such as Fresh service
Knowledge of Mac security best practices
Strong communication and customer service skills
Ability to work independently in an onsite support environment
Preferred Qualifications:
Apple certification such as Apple Certified Support Professional (ACSP)Basic scripting knowledge (Bash)ITIL knowledge or experience working in structured IT environments