Role: ServiceNow ITSM Admin Architect
Location: Seattle, WA - onsite
Contract
Must have: Implementation experience in AIOps
Experience:
• 8 to 12 years experienced in administration/implementation/
• 5 to 8 years’ experience in administration/implementation/
• Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, Converting Business Requirements into Technical Solutions
• Lead at least a couple of Implementation projects in different ServiceNow modules including Scoped applications and 1 complete Implementation lifecycle for ServiceNow
• ServiceNow custom application design and development experience
• Past work experience with industry leading providers of ITSM tools
Responsibilities:
• Responsible for handling a team of ServiceNow resources, providing necessary guidance for Implementation, Integration, Data transfer, Support and Development including enhancement requests
• Responsible for developing/administering technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
• Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
• Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues
• Consults with business analyst/Process Leaders to develop appropriate technical solutions in Service Now
• Follows up on outstanding development needs and provides timely status reports to the project manager
• Advises on options, risk and impacts on business/ITIL processes
• Communicates technical problems and solutions to both technical and non-technical audiences
Skills Overview:
• ServiceNow platform implementation, development, support, enhancement
• ServiceNow Discovery Configuration, Run Book Automation preferred
• Knowledge of web-based development languages; specifically, JavaScript, Ajax, HTML, CSS
• Strong customer service and excellent verbal/written communication
• Excellent attention to details, ability to multitask, and effective time management skills
• Understand full ITSM application lifecycle
• ITIL certified desired
Provide architectural and design inputs in the ServiceNow implementation work domain separated instance in Agile/Scrum SDLC process
Work with Platform Owner to create Shared Support ServiceNow roadmap
Proven experience of creating the architecture, design, Java Script coding and development of solutions
Review requirements/stories and build solution specifications
Develop and maintain Platform best practices and standards
Ensure adherence to Platform best practices and standards
Plan platform upgrades along with other stakeholders
Act as ServiceNow L3 expert for platform incidents and defects
Plan, design and architect ServiceNow integrations
Provide technical direction and training to Platform team