Role: QA Automation testing w/ Five9 and Salesforce platforms
Location: Hartford, CT
Contract
We are seeking a seasoned candidate with QA Automation hands-on experience testing Five9 and Salesforce platforms. The ideal candidate brings a strong automation background, deep familiarity with test management tools, and demonstrated success validating APIs and data integrations in Agile environments. Healthcare domain knowledge is preferred.
Key Responsibilities
• Platform Testing: Plan, design, and execute test strategies and test cases for Five9 (contact center, IVR/ACD configurations, call flows, CTI) and Salesforce (Sales/Service Cloud configurations, flows, Lightning components, integrations).
• Automation Development: Build and maintain automated test scripts using Selenium, Java, and JavaScript (or comparable tools/frameworks such as TestNG/JUnit, WebDriver, Cypress, or Playwright where applicable).
• API & Data Validation: Create and execute tests for REST/GraphQL APIs, webhooks, and data integrations; validate payloads, response codes, schemas, performance, and end-to-end data pipelines.
• Test Management: Utilize Rational Tool Suite, JIRA, RQM, and RTC to manage test plans, traceability, defect lifecycle, dashboards, and release readiness metrics.
• Agile Delivery: Participate in sprint ceremonies (planning, daily stand-ups, reviews, retrospectives); refine user stories and acceptance criteria; ensure Definition of Done includes comprehensive testing.
• Quality Documentation: Produce clear test artifacts including test strategy, test plans, test cases, traceability matrices, defect reports, and release sign-off documentation.
• Cross-Functional Collaboration: Partner with developers, admins, architects, product owners, and business stakeholders to clarify requirements, reproduce issues, assess risk, and drive resolution.
• Environment & Data Management: Configure test environments; create and manage test data; perform smoke/regression testing across environments (DEV/UAT/PRE-PROD/PROD).
• Continuous Improvement: Identify gaps and propose improvements for test coverage, tooling, CI/CD integration, and automation reliability and speed.
• Compliance & Best Practices: Adhere to organizational quality standards, security and data privacy practices, and change management controls.
Required Qualifications
• Minimum 5 years of QA Testing experience in enterprise environments.
• Hands-on testing experience with Five9 and Salesforce platforms.
• Automation expertise using Selenium, Java, and JavaScript (or similar tools).
• Experience with API testing and data integration validation (e.g., Postman, Newman, REST clients).
• Proficiency with Test Management tools: Rational Tool Suite, JIRA, RQM, RTC.
• Strong understanding of Agile principles and delivery practices (Scrum/Kanban).
• Based in Hartford, CT, and eligible for hire in the U.S.
• Excellent analytical skills, attention to detail, and written/verbal communication.
Core Skills
• Test strategy & planning, risk-based testing, traceability
• Functional, regression, integration, system, UAT support
• API contract testing, data validation, error handling
• Defect triage & root cause analysis
• Agile story refinement & acceptance criteria creation
• Clear documentation and stakeholder communication
Tools & Technologies
• Automation: Selenium WebDriver, Java, JavaScript (plus TestNG/JUnit/Cypress/
• APIs/Data: Postman/Newman, JSON, REST/GraphQL, SQL basics for validation
• ALM/Test Management: Rational Tool Suite, JIRA, RQM, RTC
• Version Control/CI: Git, Jenkins/GitHub Actions/Azure DevOps (preferred)
• Platforms: Five9, Salesforce (Sales/Service Cloud, Lightning, integrations)
Preferred Qualifications
• Healthcare domain knowledge (payer/provider processes, claims, eligibility, HIPAA considerations).
• Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions, Azure DevOps) and integrating automated tests.
• Familiarity with Salesforce testing tools/frameworks (Apex test classes, Salesforce Inspector, Lightning testing strategies).
• Exposure to Five9 administrative/testing features (IVR scripting, routing, call recording/analytics, WFM/QM validations).
• Performance and reliability testing experience (e.g., JMeter, k6).
• Experience with test data management and environment provisioning.
• ISTQB or comparable testing certifications.