Job Type: Contract

Job Category: IT

Job Description

Job Title: Pega Scrum Master

Location: Onsite – Toronto, Ontario
Duration: 6–12 Months (Contract)
Work Type: 100% Onsite (No Remote / No Hybrid)

Job Summary

We are seeking an experienced Pega Scrum Master (10-14 years) to lead Agile delivery for multiple Pega-based product teams within a large enterprise transformation program. The ideal candidate will have strong knowledge of the Pega delivery ecosystem, experience supporting Pega development teams, and a proven track record of driving predictable delivery, continuous improvement, and cross-team collaboration.

Key Responsibilities

• Facilitate all Scrum ceremonies including daily standups, backlog refinement, sprint planning, sprint reviews, and retrospectives.
• Coach and guide Pega delivery teams on Agile/Scrum best practices and ensure adherence to Pega project delivery methodology.
• Work closely with Pega Product Owners, Pega Lead System Architects (LSAs), Developers, QEs, and BSAs to support sprint execution and unblock delivery.
• Ensure user stories are well-refined with acceptance criteria, Definition of Ready (DoR), and Definition of Done (DoD).
• Maintain sprint artifacts including velocity tracking, burndown charts, risk logs, dependency logs, and issue lists.
• Coordinate across multiple Pega pods to manage dependencies, integration touchpoints, and release planning.
• Monitor and escalate risks, impediments, and bottlenecks to leadership with clear mitigation plans.
• Drive continuous improvement through actionable retrospective insights and Agile maturity coaching.
• Protect the team from unplanned work and enforce Agile discipline to ensure predictable delivery.
• Promote transparency, accountability, and ownership within the Pega delivery squads.
• Use Jira / Azure DevOps / Rally or similar tools to ensure traceability and reporting across epics, stories, and test results.

Required Skills & Experience

• 10-14 years of experience in Agile delivery, including 4+ years as a Scrum Master on Pega projects.
• Hands-on experience supporting full SDLC delivery of Pega PRPC applications.
• Understanding of Pega terminology and components:
• Case types & workflows
• Data pages & decision rules
• UI screens & SLA rules
• Integrations (REST/SOAP)
• Proven experience delivering solutions in large enterprise environments using Agile/Scaled Agile frameworks.
• Experience managing cross-team dependencies, vendor teams, and multi-disciplinary delivery groups.

Preferred Qualifications

• Scrum and Agile certifications preferred (e.g., CSM, PSM, SAFe SSM, SAFe SASM).
• Pega certifications (CSA/CSSA) are a strong plus but not mandatory.
• Experience in banking, financial services, capital markets, or insurance industries preferred.
• Experience with CI/CD, DevOps pipelines, and automation is an asset.

Required Skills