Role: Audio Video Technician
Location: Marlborough, MA (LOCALS ONLY)
• Checking all conference rooms on a regular basis
o Test all aspects of rooms equipment
§ Hardware power status confirmation
§ Battery levels on items like remotes
§ Confirm correct functionality of all audio and video features
§ Troubleshooting technical issues
§ Work with vendors as needed to resolve issues
o Ensure rooms are in good looking order
§ Work with facilities to remedy any physical needs of the space
• Utilize monitoring solutions to quickly identify and respond to issues
• Assist users with immediate room issue or needs
o Troubleshoot active problems in person
o Work with vendors as needed to resolve issues
• AV Training
o Hold regular training sessions with the site
§ Usage of the equipment
§ Best practices
§ General AV support questions
• Track and respond to ServiceNow work request
• Work with the greater AV group on implementing changes to the AV environment at your local site
• Point person for all AV needs your site has
• Special Projects; work with other team members or manager on AV oriented projects