Job Type: Contract

Job Category: IT

Job Description

Job Title: Pega BSA (Business Systems Analyst)

Location: Onsite – Toronto, Ontario
Duration: 6–12 Months (Contract)
Work Type: 100% Onsite (No Remote / No Hybrid)

Job Summary

We are seeking an experienced Pega Business Systems Analyst (9-14 years) to support a major enterprise Pega implementation. The ideal candidate will have strong experience translating business requirements into Pega functional specifications, supporting solution design, validating end-to-end workflows, and working closely with business, product, QA, and development teams to ensure successful delivery.

Key Responsibilities

• Work with business stakeholders to gather, analyze, and document functional and non-functional requirements.
• Develop BRDs, FRDs, user stories, acceptance criteria, data mapping, and process flows.
• Partner with Pega Solution Architects and Development teams to translate requirements into functional solutions.
• Participate in end-to-end solution design workshops, sprint planning, backlog grooming, and demos.
• Analyze existing workflows, rules, case management, and user interfaces to identify gaps and enhancement opportunities.
• Support the creation and execution of UAT test plans and test cases; validate outcomes.
• Track and manage requirements traceability throughout the development lifecycle.
• Coordinate defect triage with automation QE and development teams, ensuring timely resolution.
• Support documentation of business process changes and training materials for end-users.
• Facilitate cross-functional communication and ensure alignment across stakeholders.

Required Skills & Experience

• 9-14 years of total IT experience, with 5+ years in a BSA role working on Pega projects.
• Strong experience gathering requirements and writing detailed user stories specific to Pega implementations.
• Hands-on expertise with:
• Pega Case Types
• Workflows & UI
• Data models, decision rules, correspondence, SLAs
• Rule resolution and Pega terminology
• Ability to interpret Pega technical designs and explain them in business language.
• Strong understanding of APIs (REST/SOAP), integration patterns, and downstream data impacts.
• Experience working in Agile Scrum environments with JIRA, Azure DevOps, or similar ALM tools.

Preferred Qualifications

• Pega BA / CSA / CSSA certification preferred (not mandatory).
• Background in banking, financial services, or insurance domains strongly preferred.
• Experience supporting UAT, production rollout validation, and change management initiatives.

Required Skills